INFORMATION

Terms & Conditions

The full terms and conditions for Cakes by Laurel are detailed below. Please take time to read and understand these before placing an order. Once your order is placed and a deposit is taken, it will be deemed that the terms are accepted and will apply to your order.

Prices and Payments

 

The price given upon your quote is in accordance with the size and design of your cake, it is non-negotiable unless details are changed, where the price will be changed accordingly.

To secure your booking a non-refundable deposit is required (amount dependent on price of cake, also if it’s a celebration or wedding cake). Your quote will stay valid for 72 hours and if a deposit is not paid within 72 hours, it will no longer be valid. For wedding cakes, the validity of your quote will be for 2 months, due to the enquiry being far in advance of required date.

For orders placed within 7 days of required date, the full payment will be required upon booking.

Deposits are required via bank transfer. Final payments for celebration cakes can be made via same day bank transfer (which needs to be received and cleared in my account before collection) or cash on collection.

 

For wedding cakes, final payments are preferred through bank transfer and must be made no later than 3 weeks prior to the wedding date.

Cancellations

If you wish to cancel your order, I reserve the right to retain your deposit. If the cancellation takes place 72 hours or less prior to the event I reserve the right to seek 100% of the order value. If wedding cake cancellations occur 3 weeks or less prior to the wedding, then 100% of the value will be retained. This is to cover the costs of production of the cake.

 

To cancel your order, you must email me, and the cancellation will take effect on the date that I receive your email.

If you wish to postpone your cake to a later date, I will endeavour to transfer your order providing I have the date available, else it will be treated as a cancellation.

Design alterations and changes

It is your responsibility to read and check the details of the design and the quote provided. Any amendments need to be made in writing. I will endeavour to adjust the design where possible, but sometimes it is not always possible to do so according to the nature of the request or the amount of notice given. If the adjustment will affect the cost, then the balance will be adjusted accordingly. I reserve the right to change the design at any point under circumstances that are beyond my control, and may compromise the finish of your cake, eg. Temperature (for example if your design is for a buttercream cake and it is a very warm day, a layer of ganache will be applied before the final layer of buttercream to ensure the cake is stable and will not collapse)

Each cake is made individually by hand, so there may be variations from the picture supplied. If there are parts of a certain design you would like to be the same, please state to ensure you are not disappointed if slightly different.

Allergens/ dietary requirements

All my cakes contain wheat, dairy and eggs. Although I can remove ingredients such a nuts from a cake, all cakes are made in my kitchen where these products are used so I cannot guarantee that my cakes are completely free of certain allergen traces for people who are highly sensitive.

Non-edible items and decorations

Most my cakes contain small proportions of non-edible items. It is down the client to ensure that these are moved by either you, your guests or your caterer before consumption. Some example of non-edible items that may be used on your cake are support dowels in tiered cakes, ribbon, wires in sugar flowers, flower picks, flower tape, cocktail sticks etc.

Delivery/collection and transportation advice

 

Collection is available for all my celebration cakes from my premises in Crowland. I will not be held liable for any damage to the cake once is has left my premises after collection.

If collecting a cake, please ensure that there is a clean and clear space prior to arrival either in the footwell or the boot. Please be aware that placing your cake on a seat, lap or uneven surface even for a small journey may effect the stability and internal structure of the cake which could cause result in irreparable damage.

On hot days, it is recommended to travel with the air conditioning on or the windows open to keep the environment cool.

 

I can deliver your cake for an additional price. I will calculate this on a pence per mile basis and add this to the quote of your order should you request delivery.

For celebration and wedding cakes 3 tiers of more, I highly recommend for myself to deliver to the event venue as these cakes are at the most risk when transporting and I can ensure the cake is delivered, assembled and set up at the venue in perfect condition.

Once the cake is delivered, I will not be held liable for any damage this is rendered to the cake at the venue once I have left the premises. With this in mind, I require somebody responsible to check that they are happy with the cake and sign a waiver before I leave.

Cake setup

It is the client’s responsibility to ensure arrangements are made for the cake table, linen, cake stand and knife, which should all be set up prior to my arrival. Please take extra care to ensure there is a stable cake table available.

Damages

Most cake decorations can be very delicate items and I cannot accept responsibility for damage that is caused to the cake or decorations after it has left my possession. If any repairs are required at any point after the cake has left my premises and only if a repair is possible and there is availability for me to fix it, it will be costed accordingly including any transport costs if necessary. This will need to be paid on return of the damaged cake before any repairs can commence. I cannot promise to fix any damages to cakes but will try my best to help you, should any accidents happen.

Portion guides

The portion guides I give are intended as a guide only. The amount of servings you get will vary according to how the chef/venue cuts the cake.

Best before dates and storage instructions

Your cake is baked to ensure it is fresh for the date of your event. After this date, I cannot guarantee its quality if consumed more than 48 hours after the event. As my cakes are made with natural ingredients, they do not hold the shelf life like most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. However, if you have cake left, you can freeze it to ensure its condition is retained, although the visual appearance of the icing will be affected due to condensation when defrosting. If freezing, the cake should be wrapped tightly in cling film to remove as much air as possible, then stored in an air tight container. The cake should not be refrozen after being defrosted; therefore, I recommend cutting into appropriate size portions before freezing. Food hygiene recommends that food should only be frozen for up to 3 months.

If you plan on keeping any of the cake tiers, please let me know so I can leave the appropriate size boxes on site and you can then safely transport them the following day. Otherwise, all cake boxes will be removed to ensure the venue is left as tidy as possible.

Complaints

If you have concerns about your cake, please let me know upon delivery/collection so that I am given the opportunity to rectify it in time for the event. Any other concerns should be made in writing with the evidence of the fault included. Refunds will only be given if uneaten cakes are returned and are unsuitable for consumption or not as described on the design discussed. Refunds will not be given due to change of mind.

 

Thankyou for using Cakes by Laurel.

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